Terms and Conditions:
Following terms and conditions explain how MPR Movers operates in offering its packing, moving, and storage services. Please read carefully through the following as by using this website, you agree to abide by the terms and conditions set forth in this notice.
OWNERSHIP OF THE GOODS
By asking us to do a moving job you represent and guarantee that:
- The goods to be removed are your own property free of any legal charge. OR
- You have the full authority of the owner or anyone having a legal interest in them to engage us to move them, and you have made the owner fully aware of these terms and conditions prior to booking our services and that they have agreed to them.
PAYMENT
We will take cash, credit cards(3% fee is charged), company bank cheques, demand drafts and electronic bank transfers. We have the right to request pre-deposit to make sure you book. If the agreed payment is in cash, it is your responsibility to ensure that you have enough cash to pay the driver at the completion of the job. If payment is not made in full in this situation, the unloading of goods will not start until such time the full payment is made. We reserve the right to charge the payment from your credit card on completion of the job or any time during the job.
CANCELLATION OR RESCHEDULING
If you postpone, reschedule, or cancel your move, we reserve the right to charge you a reasonable postponement or cancellation fee according to how much notice is given as set out below.
More than 7 working days before the job was due to start: No charge.
Between 2 and 6 working days before the move was due to start: 50% of the quote.
Less than 2 working days before the removal was due to start: 75% of the quote.
On the day the work starts or at any time after the work commences: 100% of our quote/invoice.
N.B: “Working days” refer to the normal working week of Monday to Friday and excludes weekends and Public Holidays.
LIMITATION OF OUR RESPONSIBILITY
We are responsible only for our own negligence and accept no liability of any kind of loss or damage caused by weather, bug or rodent infestation, rust, deterioration, an Act of God, an act of governmental agency or public enemy, or any other causes beyond our control.
We cannot be held responsible for any item that is damaged prior to moving, whether or not we pointed out the damage to the owner.
We cannot move propane or other pressurized tanks, fireworks and other explosives, firearms and ammunition, house paints, gas or oils, household cleaners, any other hazardous items, any prohibited items, or any perishable foods.
DISCLAIMERS
Any work or preparation that was mutually agreed to be completed by the client in advance that does not get completed prior to our arrival will likely result in a longer move leading to a higher final invoice.
Any additions to mutually agreed inventory can result in additional charges.
We cannot detach and reattach any appliance that requires live electric connection or plumbing connection.
We neither put in or put out by pull-down stairs.
ESTIMATES
Any estimations that are done on the internet are all tentative. Each movement is different and services and estimates relevant to it may differ. All-inclusive flat rate estimates can be provided only after making a visit to your place to see the goods that need to be moved. When estimates are based on the details provided to you during the quote process, the actual cost may vary based on certain factors such as long carry, multiple staircases, elevator constraints, transportation time etc.
SERVICE MINIMUM
The lowest order limit is 3 hours. Days or weekends when the demand is the highest might imply an increased need. We are billed per 1/2 hour and rounded off to the next 1/2 hour.
Any updates in inventory lists have to be done in writing, through email or otherwise.
EXTRA CHARGES/FINES
Elevator, loading dock reservations, and parking permits are the sole responsibility of the customer.
Unless otherwise agreed in writing, extra charges such as local tolls and street parking meters are to be paid by the customer.
Tickets accrued due to the absence of parking permits and lack of adequate parking are to be paid by the customer.
All stoppage is billable (waiting for elevator setup, property key holder is late, etc.)
HIGH-VALUE ITEMS AND PERISHABLES
Please identify all items that have a value of above C$ 200 per kilogram.
We are not responsible for perishables or items such as laptops, cell phones, iPads, jewelry, collectibles, souvenirs, documents, medications, and semi-precious and precious stones or metals. We highly recommend that you arrange the transportation of these items on your own.
FURNITURE
Our movers are very careful in ensuring that your furniture is not damaged during the move. But we will not be in charge of any harm done to Ikea, pressboard, or compressed particle furniture in the process of the transport. TV/entertainment cabinets, kitchen cabinets and bulky bed frames are prone to damage, unless they are disassembled.
We will not be liable to the contents of drawers or any other such like item.
WALLS & HARDWOOD FLOORS
If we are asked to move oversized furniture in narrow and tight hallways, unfortunately, damage may result in floor and wall surfaces. If you wish MPR Movers to do this for you, we will not be responsible for the damage.
MUSICAL INSTRUMENTS AND APPLIANCES
MPR Movers will not be liable for the mechanical or electrical derangement of pianos, radios, phonographs, clocks, refrigerators, television sets, automatic washers, or other instruments or appliances.
SAFETY
MPR Movers prioritizes the safety of its employees. The foreman for a move will determine the safety of each procedure. We reserve the right to refuse to perform a service owing to safety concerns.
MPR Movers is not liable for any damages arising from unusual moving procedures; including but not limited to, rotating items on the ends other than the supporting legs, congested areas, complex staircases, sharp edges in lobbies and doorways, lifting and lowering items from the terraces, and weather-related damage.
WINTER ADVICE
We also have the authority to re-book jobs due to bad weather that may expose our fleet, crew and your items.
We need a route completely free of snow and ice when we are loading and unloading our trucks.
In case we need to shovel walkways, then this time can be charged.
It is not our business to take the weather.
INSURANCE COVERAGE
We cover your move up to a maximum of C$100 per one kilogram for any damages due to our negligence.
If you want a stronger coverage for all or some of your items, please opt for additional coverage or arrange for your own insurance.
Following are excluded from our coverage:
- Damages to any owner-packed goods, cartons, and containers (including plastic storage containers in which no direct physical damages have occurred on the container).
- The loss of a shipping package in case all the packages had been delivered to the destination.
- Damage or loss to lampshades, jewelry, watches, gemstones, cash, currency or bank notes, deeds, travelers checks, coin or stamp collection, sports memorabilia, alcoholic beverages, foods, medications, negotiable items, fur trimmed furs or garments, ammunition, contraband, cigarettes, cigars, laptop or tablet computers, cellular telephones.
- Loss or damages as a result of wear and tear, deterioration, weather variations, mould and mildew, infestation, prior damages, or natural vice.
- Reliability of any TV, Stereos, Computer and other electronic appliance when no physical damage to the particular unit has taken place in the view of the eyes.
- Destruction of any furniture produced out of any form of veneered chipboard, particle board, MDF -medium density fiberboard, composite board or otherwise. Any decline in quality of the same as the consequence of dismantling or assembling of any such pieces of furniture is also excluded.
- Ragged or dirty garments, bedding, curtains or carpets.
- Goods that are not in the inventory of the movers.
- Items not shipped.
- Minor damage on drywalls and paint will not be covered. This is inevitable that there can be occasional scratches dings and dents since occasionally it takes moving large objects in and around narrow areas.
- Damages resulting due to their presence in the shipment: dangerous materials, flammable, corrosive or explosive materials; perishable: food, plants or living creatures and organisms that die or spoil during shipment.
- The contributory negligence of the owner, or agents of the owner based on an act, order or omission of the owner or his agents.
- In a residential relocation, loss or damage to any goods or shipment containing non household goods, goods deemed commercial, industrial or non household use such as merchandise to be sold or displayed.
TIPPING
Tipping is not required but it is customary to tip movers as they work very hard.
CONTACT US
For any questions about these terms and conditions, please contact us at
MPR Movers
info@mprmovers.com
905-826-8045